1. Overview and Scope
These Terms of Service govern access to and use of the website, as well as the purchase of furniture products delivered within Australia. By visiting the site, placing an order or using any related services, users agree to be bound by the terms set out in this document.
These terms apply to all users who browse, access or make purchases through the website.
2. User Responsibilities and Use of the Website
Users are responsible for providing accurate, complete and up to date information when creating an account, placing an order or contacting us.
Users must ensure that all details submitted, including contact and delivery information, are correct. Any issues arising from inaccurate or incomplete information provided by the user are the responsibility of the user.
Use of the website must be lawful and reasonable. We may limit or suspend access where misuse, unreasonable behaviour or improper use is identified, to the extent permitted by law.
3. Service Availability and Limitations
We aim to make the website and related services available on an ongoing basis. Temporary interruptions may occur due to maintenance, system updates or factors outside reasonable control.
Nothing in these terms guarantees uninterrupted or error free access to the website.
4. Product Information, Pricing and Availability
Product descriptions, images and specifications are provided to present items as accurately as reasonably possible. Variations in colour, texture or appearance may occur due to display settings or natural material characteristics.
Prices and stock availability are shown on the website at the time of ordering. We reserve the right to update or correct pricing, availability or product information where errors, supply changes or operational requirements arise.
5. Orders and Payment
Orders are placed through the website and require payment at the time of submission.
An order is not confirmed until payment has been successfully processed. We may decline or cancel an order where payment cannot be completed or where order details cannot be reasonably verified.
6. Delivery and Shipping
Delivery is available across Australia and is handled in line with the information set out in the Shipping Information page.
This includes details relating to order processing timeframes, dispatch cut off times, estimated delivery periods and delivery responsibilities. All delivery arrangements operate in accordance with the Shipping Information available on the website.
7. Order Cancellation
Order cancellation is handled in accordance with the Order Cancellation Terms available on the website.
In general, orders may be cancelled within 48 hours of placement if they have not yet been dispatched. Orders that have already been dispatched, or requests made outside this timeframe, are not eligible for cancellation.
8. Returns and Refunds
Returns and refunds are handled in line with the Returns, Refunds and Cancellations information available on the website.
Returns may be accepted within the stated timeframe and conditions. Refunds are processed in accordance with the outlined procedures. Exchanges are not offered.
These arrangements are designed to operate consistently with applicable Australian consumer protections.
9. Personal Information and Data Handling
Personal information collected through use of the website is handled in accordance with established data handling practices.
Information is collected and used for purposes such as order processing, delivery coordination, customer support and operational requirements, using lawful and reasonable methods consistent with applicable privacy and data protection laws.
10. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Australia.
Any disputes arising in connection with use of the website or the purchase of products will be handled in accordance with Australian law and applicable consumer protection requirements.
11. Contact Information
Questions regarding these terms or the use of the website may be directed to us during service hours.
Email: productinfo@dengethub.com
Phone: +65 (919) 50276
Customer service hours: Monday to Friday, 09:00–17:00
Address: APT BLK 6 ST. GEORGE'S LANE #03-213, SINGAPORE 320006, SINGAPORE
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