1. Overview
This document explains how personal information is collected, used, stored and managed when users access, browse or use our website and related services for furniture purchases delivered across Australia. It is intended to provide clear and transparent information about how personal data is handled.
All information handling activities follow applicable Australian privacy and data protection requirements.
2. Scope of Application
These practices apply to all users who visit the website, place orders, communicate with us or otherwise interact with services made available through the site.
By accessing or using the website, users acknowledge that their personal information may be handled in accordance with the practices outlined here.
3. Information Collection
Personal information may be collected through the following means:
Information provided directly by users, such as name, contact details, billing and delivery information, and order related communications
Information generated through interaction with the website, including device information, browser type and general usage data
Information collected through cookies and similar technologies used to support website functionality and improve user experience
Sensitive personal information is not intentionally collected unless required and permitted under applicable law.
4. Cookies and Similar Technologies
Cookies and similar technologies are used to support essential website operations, enhance usability and understand how the website is accessed and used.
Users may manage, restrict or disable cookies through their browser settings. Limiting certain cookies may affect website functionality or performance.
5. Use and Sharing of Information
Personal information is used only for reasonable and necessary purposes, including:
Processing and fulfilling orders
Providing customer support and responding to enquiries
Managing payments, deliveries and service related communications
Improving services, operations and website performance
Complying with legal and regulatory obligations
Information may be shared with service providers where required to support these activities, or with authorities where disclosure is required by law. Personal information is not sold or shared for unrelated purposes.
6. Data Storage and Security
Personal information and cookie related data are stored using reasonable administrative and technical safeguards designed to protect against unauthorised access, misuse, loss or disclosure.
Information is retained only for as long as necessary to fulfil its intended purpose or to meet legal and regulatory requirements.
7. User Rights
Users have the right to:
Request access to personal information held about them
Request correction or updating of inaccurate or incomplete information
Request deletion of personal information, subject to legal and operational requirements
Withdraw consent previously provided, where permitted under applicable law
Requests relating to personal information may be submitted through our contact channels and will be addressed within a reasonable timeframe.
8. Legal Basis for Data Handling
Personal information is handled based on lawful, fair and necessary grounds, including the performance of services, legitimate operational needs, legal obligations and user consent where required.
All data handling activities are carried out in accordance with Australian privacy and data protection laws.
9. Contact Information
Questions or requests relating to personal information or data handling practices may be directed to us during service hours.
Email: productinfo@dengethub.com
Phone: +65 (919) 50276
Customer service hours: Monday to Friday, 09:00–17:00
Address: APT BLK 6 ST. GEORGE'S LANE #03-213, SINGAPORE 320006, SINGAPORE
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